Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

How long does it take to receive my order?

Orders are processed within 2-3 business days. Standard shipping usually takes 5-7 business days, and express shipping is also available.

Do you offer international shipping?

Yes! We ship internationally. Delivery times vary between 10-21 business days, depending on your location.

Can I customize a piece of jewelry?

Absolutely! We love creating bespoke designs. Please contact us with your ideas, and we’ll let you know what’s possible.

What if I need to return or exchange an item?

We accept returns and exchanges within 14 days, provided the item is unworn and in original packaging. Please see our Return & Exchange Policy for full details.

How do I care for my jewelry?

Store your jewelry in a dry place, away from water and perfumes. Use a soft cloth to clean fabric and bead pieces.

Do you offer gift wrapping?

Yes! We offer beautiful gift wrapping for a small additional fee. You can select this option at checkout.

If you have any other questions, feel free to reach out to us at [your contact email]. We’re here to help!